What To Know
- Once you have contacted customer support, they will provide you with a return authorization number (RAN) and instructions on how to prepare your oven for return.
- You can track the status of your return by contacting Tovala customer support or by using the tracking number provided on the shipping label.
- If you are returning the oven due to a technical issue or malfunction, you may be eligible for a warranty replacement or repair.
Have you decided that the Tovala oven is not the right fit for your kitchen? Returning the device can be a straightforward process if you follow the correct steps. This guide will provide you with all the necessary information on how to return your Tovala oven.
Reasons for Returning Your Tovala Oven
Before initiating the return process, consider the reasons why you wish to return the oven. Common reasons include:
- Dissatisfaction with the cooking performance
- Technical issues or malfunctions
- Change in personal circumstances (e.g., moving or downsizing)
Contacting Tovala Customer Support
The first step is to contact Tovala customer support. You can do this via:
- Email: support@tovala.com
- Phone: 1-844-868-2521
- Live chat: Available on the Tovala website
Preparing for the Return
Once you have contacted customer support, they will provide you with a return authorization number (RAN) and instructions on how to prepare your oven for return. Typically, you will need to:
- Clean the oven: Thoroughly clean the oven and its accessories.
- Pack the oven: Securely pack the oven, power cord, and any accessories in the original packaging.
- Label the box: Clearly label the box with the RAN and your return address.
Shipping the Oven
Tovala will provide you with a pre-paid shipping label. Attach the label to the box and drop it off at the nearest UPS location.
Tracking the Return
You can track the status of your return by contacting Tovala customer support or by using the tracking number provided on the shipping label.
Refund Process
Once Tovala receives and inspects your returned oven, they will initiate the refund process. The refund will be credited to your original payment method within 7-10 business days.
Warranty Information
If you are returning the oven due to a technical issue or malfunction, you may be eligible for a warranty replacement or repair. Contact Tovala customer support to inquire about warranty coverage.
Alternative Options
If returning the oven is not feasible, consider exploring alternative options such as:
- Selling the oven: You can list the oven for sale on online marketplaces or through local classifieds.
- Donating the oven: Contact local charities or organizations that accept appliance donations.
- Contacting Tovala for support: Tovala may be able to offer troubleshooting assistance or provide a replacement oven.
Final Thoughts
Returning your Tovala oven can be a hassle-free process if you follow the steps outlined in this guide. By contacting customer support, preparing the oven for return, and shipping it using the provided label, you can ensure a smooth and efficient return experience.
Quick Answers to Your FAQs
Q: What is the return policy for Tovala ovens?
A: Tovala offers a 30-day return policy for ovens purchased directly from their website.
Q: Can I return an oven that I purchased from a retailer?
A: You need to contact the retailer directly for their return policy and instructions.
Q: How long will it take to receive my refund?
A: Refunds are typically processed within 7-10 business days of Tovala receiving the returned oven.
Q: What should I do if my oven is damaged during shipping?
A: Contact Tovala customer support immediately. They will guide you through the necessary steps to file a claim with the shipping carrier.
Q: Can I return my oven if I have already used it?
A: Yes, you can return your oven within the 30-day return period, even if you have used it. However, the oven must be in good condition and all accessories must be included.
